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Shipping, Returns, and Exchanges Policy

Thank you for shopping at River Cast Designs. We strive to provide you with high-quality products and exceptional customer service. This Shipping, Returns, and Exchanges Policy outlines the procedures and guidelines for shipping your order, returning or exchanging items, and seeking refunds. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms and conditions outlined below.

Shipping

Order Processing:

  • Once your order is placed, it will be processed within 1-3 business days, excluding weekends and holidays.
  • We will send you a confirmation email with the details of your order and a tracking number once your package is shipped.
  • Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders shipped to an incorrect or incomplete address.

Shipping Methods and Timeframes:

  • We offer various shipping methods, including standard ground shipping and expedited shipping.
  • The estimated delivery time will depend on your location and the chosen shipping method.
  • Please note that delivery times may be affected by unforeseen circumstances such as weather conditions or carrier delays.

Shipping Charges:

  • Shipping charges will be calculated based on your order total, shipping method, and destination during the checkout process.
  • We may offer free shipping promotions from time to time. Make sure to check our website or subscribe to our newsletter for any ongoing offers.

Local Delivery

Eligibility:

  • We offer a local delivery service for customers within a specified radius from our physical store.To be eligible for local delivery, your delivery address must fall within the designated area.
  • During the checkout process, you will be able to see if local delivery is available for your address.

Local Delivery Process:

  • If you are eligible for local delivery, you will have the option to select it during the checkout process.
  • Once your order is processed, our delivery team will contact you to schedule a convenient delivery time.
  • Please ensure that someone is available at the delivery address during the scheduled time to receive the package.

Returns & Exchanges

Eligibility:

  • We accept returns and exchanges within 30 days of the delivery date.
  • To be eligible for a return or exchange, the item(s) must be unused, in their original condition, and in the original packaging.
  • Certain items may not be eligible for return or exchange. Please check the product description for any specific restrictions.

Return Process:

  • To initiate a return, please contact our customer support team via email or phone. Provide your order number, the reason for the return, and any relevant details.
  • Once your return request is approved, you will receive instructions on how to return the item(s) to us.
  • You are responsible for the return shipping costs unless the return is due to a defective or incorrect item sent by us.

Exchange Process:

  • If you wish to exchange an item for a different size, color, or style, please contact our customer support team.
  • Once your exchange request is approved, we will provide you with instructions on how to return the original item and process the exchange.

Refunds:

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within a reasonable timeframe.
  • Please note that shipping charges are non-refundable, and in some cases, a restocking fee may apply.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery.
  • We may request photos or additional information to assess the issue.
  • We will work with you to provide a replacement, exchange, or refund, depending on the situation.

If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We are here to help you throughout the process.

Note: This policy is subject to change without prior notice. Please refer to the latest version of the policy on our website or contact our customer support team for any updates.